[Resolved] Short Outage
The system is fully back up and running again. Thank you for your patience.
Brief Outage
We are seeing an outage across parts of the site this afternoon, at 1:30pm on April 11th. We will update you as soon as this has been resolved.
[Resolved] Email is delivering as normal now
Thank you for your patience. The email delay issue has been fully resolved.
Expect Email Delays from Get Satisfaction
We are seeing a service issue with email deliveries at this time. Expect emails to be delayed while we investigate the issue. Thank you for your patience.
Database maintenance completed
We have completed our database maintenance, and the site is back up again. Thanks for your patience.
Monthly DB Maint @ 8PM Pacific
We will be starting our monthly Database maintenance at 8PM Pacific time. Expect this to last for about 3 hours.
SOLVED - Get Satisfaction Site Issue
UPDATE: This issue has been resolved. » Our engineers are investigating an issue which is impacting topic behavior across our service. We appreciate your patience!
Get Satisfaction Site Issue
Our engineers are investigating an issue which is impacting topic behavior across our service. We appreciate your patience!
Brief Amazon network outage at 2:22 AM
Amazon EC2 experienced a network outage this morning between 2:22 AM and 2:43 AM Pacific time which impacted our service. We are waiting for more complete details from Amazon, but the outage appears to have crossed multiple Availability Zones.
Amazon status info is available here http://status.aws.amazon.com/ and copied in the screenshot below.
We apologize for any inconvenience.
Server Slowness on March 9th
- We are experiencing some server slowness as of today, March 9th. We will update you here when it has been resolved.
- Update: The slowness lasted about 15 minutes and only affected some communities (ones that do not use a CNAME) and was caused by a problem with Amazon's Elastic Loadbalancers failing in an unusual way. We have a support request open with Amazon to further investigate the root cause. We apologize for any inconvenience caused.
