March 2013
9 posts
Get Satisfaction emails are being delivered
Our email service provider Sendgrid had been experiencing outages causing emails from Get Satisfaction to not be sent. We are now seeing emails flowing again, but it may take a while for Sendgrid to be able to process the backlog.
Get Satisfaction site is back up
Get Satisfaction systems are back up, but our email provider is currently experiencing issues which are preventing us from sending emails for any of their customers.
System outage
Get Satisfaction web site and application are temporarily unavailable, APIs and other services such as mobile and Facebook are working OK. We hope to have this resolved shortly. We apologize for the inconvenience.
Get Satisfaction planned maintenance completed
We have completed our planned maintenance and all services should be functioning normally.
Get Satisfaction planned maintenance starting
All Get Satisfaction services will be unavailable during this planned maintenance window. We apologize for any inconvenience.
Get Satisfaction planned maintenance event starts...
Get Satisfaction will be unavailable for system maintenance starting at 10 PM EST, 7PM Pacific time - 30 minutes from now.
Planned maintenance on Thursday March 7th at 7PM...
The Get Satisfaction application (communities, widgets, Facebook, APIs) will be unavailable for approximately 2 hours starting at 7PM Pacific Time (10 PM Easter Time) while we enhance our Disaster Recovery capabilities. During this time we will be moving our production hosting site from the East Coast to the West Coast. Users will see a “down for maintenance message” during the...
Intermittent Site Issues Resolved
The intermittent site issues that a few users experienced earlier have been resolved. We appreciated your patience while we worked through this issue!
Intermittent Site Issues
We’re experiencing intermittent site issues for some users. We are working to restore full service as quickly as possible. Thank you for your patience!
January 2013
2 posts
Get Satisfaction service restored
The Get Satisfaction application is working normally again. The outage affected the web application, but not API, mobile or other services. We apologize for any inconvenience.
Site outage
The Get Satisfaction application is temporary unavailable, we are working to restore the service as quickly as possible.
December 2012
3 posts
Subscription processing 12 minute outage
The vendor we use for managing subscriptions had a brief outage this morning. During this period, Get Satisfaction customers were unable to provision new communities or upgrade or downgrade existing subscriptions. All other Get Satisfaction services were performing normally. We regret the inconvenience.
Outage resolved
We have resolved the problem causing the outage, and the service should be back to normal. We apologize for the incovenience.
Get Satisfaction outage
We are experiencing an application outage starting at 4:55PM Pacific time. Our team is investigating.
October 2012
7 posts
Get Satisfaction database upgrade completed
We have completed our major database upgrade project. All services should be normal again. Thanks for your patience.
Get Satisfaction database upgrade beings at 8PM...
Reminder: Get Satisfaction’s database upgrade and maintenance window begins in 25 minutes at 8PM Pacific time. Get Satisfaction systems will be unavailable during this maintenance window which we expect to last less than 2 hours.
Maintenance Window 10/25 @ 8pm Pacific Time
We will have a maintenance window on Thursday, October 25th at 8pm Pacific Time. This planned downtime could last up to 2 hours as we complete a major database upgrade. We apologize in advance for any inconvenience this might cause you, and we appreciate your patience while we perform the maintenance. Please let us know if you have any questions and, as always, stay current via our status...
[Resolved] Get Satisfaction support phones are...
Thank you again for your patience!
GS Support Phones are having issues
Our support phone line has been up and down this morning. Please be patient while we resolve this issue.
[Resolved] Get Satisfaction services restored
11:45 AM Pacific. We have moved servers out of the Amazon zone that is failing and service should be back to normal although response time may be slower than usual until we complete our cleanup.
Get Satisfaction communities are seeing server...
Starting around 10:30am Pacific time on Monday, October 22, we have been seeing intermittent server errors. We appreciate your patience and will update once it has been resolved.
10:55 AM Pacific time update. The root cause of the problem this morning is an Amazon failure on the East Coast http://status.aws.amazon.com - we are working to minimize the impact of this. Community pages are...
August 2012
2 posts
Get Satisfaction corporate web site up
Liquid Web has resolved the problem that was making our corporate website unavailable. All other services including all hosted communities were not affected by this outage.
Get Satisfaction website outage
The Get Satisfaction corporate website (www.getsatisfaction.com) is currently unavailable due to a networking issue with LiquidWeb who host the corporate website. All other Get Satisfaction services - hosted communities, Facebook app, integrations, APIs are working normally
July 2012
4 posts
Facebook posting update
The Facebook posting issue from earlier today was happening in some, but not all, geographic locations. We are waiting for a final resolution from our partner Involver, but it is now working fine in locations that were previously experiencing the problem. If you are still having a problem posting from the Facebook Get Satisfaction application please email support@getsatisfaction or let us know...
Facebook posting slowdown
Content posting (topics, replies, me-toos) in our Facebook application is much slower than normal. Viewing of content in Facebook is normal and all other Get Satisfaction systems are performing normally. We are investigating the reason for the Facebook posting slowness.
Facebook outage resolved
The issue with our Facebook application has now been resolved. We apologize for the inconvenience.
Get Satisfaction Facebook outage
We are experiencing an outage with our Facebook application. We are working with our Facebook partner to resolve this. All other parts of the Get Satisfaction service are operating normally.
June 2012
8 posts
Service to SSL Domain Aliased communities normal
All Domain Aliased communities that use SSL have been working normally for the last 30 minutes. Domain Aliasing + SSL relies on Amazon’s Elastic Load Balancers and Amazon has been experiencing sporadic issues with their Elastic Load Balancer product since their outage last night.
Most services restored
We have routed our traffic around Amazon’s Elastic Load Balancer architecture, which was causing this morning’s problems. All services except Domain Aliased communities with their own SSL certificates should be fully functional.
Additional site issues this morning
The Get Satisfaction site is experiencing additional issues this morning due to new problems at our AWS data center. We are actively researching this and attempting to route traffic away from the affected resources.
Get Satisfaction running, some slowness possible
We’ve routed traffic away from the regions that have been affected by tonight’s AWS outage in the Virginia area. Although the Get Satisfaction web app and API are available, they may show some latency or lag as we fully restore all of our services. Thanks for your patience.
AWS connectivity issues
Amazon Web Services, which hosts Get Satisfaction’s production environment, is reporting connectivity issues on their status page. We are working to remove any affected machines from our production environment and restore service as quickly as possible.
Issue with signups, upgrades, downgrades
As a result of Amazon’s server outage last night we have been experiencing issues with new signups for new communities, plan upgrades and downgrades. We have implemented a workaround for this issue and signups should now be functioning again. It’s possible that we may have a brief interruption when we restore this back to its normal state.
Update 12:30 PM Everything has been normal...
Amazon power outage tonight
Amazon EC2 is experiencing issues tonight relating to a power outage in one of their data centers. We are not seeing any significant impact on the Get Satisfaction service as we have servers spread across multiple Amazon data centers. If you experience any problems please post to the GetSatisfaction community or email support@getsatisfaction.com.
Amazon status updates are available...
API Server issue
We experience an issue with our API servers tonight which resulted in some API calls being slow or dropped starting at 21:30 Pacific time. The root cause appears to be with the Amazon EC2 load balancing hardware. We have terminated the affected servers and service should be normal again. We continued to server the majority of our API traffic normally while this problem was occurring.
We...
May 2012
1 post
Brief outages for our corporate website (not the...
We have recently experienced a couple of brief outages to our corporate website one on 5/17 and one on 5/8. The Get Satisfaction application and all communities continued to operate normally, but the corporate website (www.getsatisfaction.com) was temporarily unavailable. The corporate website is externally hosted and we are working with our vendor to find the root cause.
April 2012
6 posts
1 tag
[Resolved] Short Outage
The system is fully back up and running again. Thank you for your patience.
1 tag
Brief Outage
We are seeing an outage across parts of the site this afternoon, at 1:30pm on April 11th. We will update you as soon as this has been resolved.
2 tags
[Resolved] Email is delivering as normal now
Thank you for your patience. The email delay issue has been fully resolved.
2 tags
Expect Email Delays from Get Satisfaction
We are seeing a service issue with email deliveries at this time. Expect emails to be delayed while we investigate the issue. Thank you for your patience.
1 tag
Database maintenance completed
We have completed our database maintenance, and the site is back up again. Thanks for your patience.
1 tag
Monthly DB Maint @ 8PM Pacific
We will be starting our monthly Database maintenance at 8PM Pacific time. Expect this to last for about 3 hours.
March 2012
4 posts
SOLVED - Get Satisfaction Site Issue
UPDATE: This issue has been resolved. » Our engineers are investigating an issue which is impacting topic behavior across our service. We appreciate your patience!
Get Satisfaction Site Issue
Our engineers are investigating an issue which is impacting topic behavior across our service. We appreciate your patience!
Brief Amazon network outage at 2:22 AM
Amazon EC2 experienced a network outage this morning between 2:22 AM and 2:43 AM Pacific time which impacted our service. We are waiting for more complete details from Amazon, but the outage appears to have crossed multiple Availability Zones.
Amazon status info is available here http://status.aws.amazon.com/ and copied in the screenshot below.
We apologize for any inconvenience.
1 tag
Server Slowness on March 9th
We are experiencing some server slowness as of today, March 9th. We will update you here when it has been resolved.
Update: The slowness lasted about 15 minutes and only affected some communities (ones that do not use a CNAME) and was caused by a problem with Amazon's Elastic Loadbalancers failing in an unusual way. We have a support request open with Amazon to further investigate the root cause. We apologize for any inconvenience caused.
February 2012
7 posts
Maintenance is complete.
Thanks for your patience, the maintenance is complete.
Maintenance Window about to start
We had announced our maintenance window for 4pm today, but we ran a little late. We are finally going to start and we expect this to last for about 4 hours.
Maintenance Window 2/12 @ 4pm Pacific Time
We will have a maintenance window on Sunday, February 12th at 4pm Pacific Time. This downtime could last up to 4 hours. We apologize in advance for any inconvenience this might cause you, and we appreciate your patience.
2 tags
Database maintenance completed
We have completed our database maintenance, and the site is back up again. Thanks for your patience.
