The Get Satisfaction application is temporary unavailable, we are working to restore the service as quickly as possible.

The vendor we use for managing subscriptions had a brief outage this morning.  During this period,  Get Satisfaction customers were unable to provision new communities or upgrade or downgrade existing subscriptions.  All other Get Satisfaction services were performing normally.  We regret the inconvenience.

We have resolved the problem causing the outage, and the service should be back to normal.  We apologize for the incovenience.

We are experiencing an application outage starting at 4:55PM Pacific time.  Our team is investigating.

We have completed our major database upgrade project.  All services should be normal again.  Thanks for your patience.

Reminder:  Get Satisfaction’s database upgrade and maintenance window begins in 25 minutes at 8PM Pacific time.  Get Satisfaction systems will be unavailable during this maintenance window which we expect to last less than 2 hours.

We will have a maintenance window on Thursday, October 25th at 8pm Pacific Time. This planned downtime could last up to 2 hours as we complete a major database upgrade. We apologize in advance for any inconvenience this might cause you, and we appreciate your patience while we perform the maintenance. 

Please let us know if you have any questions and, as always, stay current via our status blog and @GSFNstatus.

https://getsatisfaction.com/getsatisfaction/topics/maintenance_window_10_25_8pm_pacific_time

Thank you again for your patience!

Our support phone line has been up and down this morning. Please be patient while we resolve this issue.

11:45 AM Pacific.  We have moved servers out of the Amazon zone that is failing and service should be back to normal although response time may be slower than usual until we complete our cleanup.