http://status.getsatisfaction.com/

Get Satisfaction emails are being delivered

Thu, 21 Mar 2013 08:45:36 -0700

Our email service provider Sendgrid had been experiencing outages causing emails from Get Satisfaction to not be sent. We are now seeing emails flowing again, but it may take a while for Sendgrid to be able to process the backlog.

Get Satisfaction site is back up

Thu, 21 Mar 2013 07:48:12 -0700

Get Satisfaction systems are back up, but our email provider is currently experiencing issues which are preventing us from sending emails for any of their customers.

System outage

Thu, 21 Mar 2013 07:38:30 -0700

Get Satisfaction web site and application are temporarily unavailable, APIs and other services such as mobile and Facebook are working OK. We hope to have this resolved shortly. We apologize for the inconvenience.

Get Satisfaction planned maintenance completed

Thu, 07 Mar 2013 20:14:09 -0800

We have completed our planned maintenance and all services should be functioning normally.

Get Satisfaction planned maintenance starting

Thu, 07 Mar 2013 19:00:18 -0800

All Get Satisfaction services will be unavailable during this planned maintenance window. We apologize for any inconvenience.

Get Satisfaction planned maintenance event starts in 30 mins

Thu, 07 Mar 2013 18:30:33 -0800

Get Satisfaction will be unavailable for system maintenance starting at 10 PM EST, 7PM Pacific time - 30 minutes from now.

Planned maintenance on Thursday March 7th at 7PM Pacific time

Wed, 06 Mar 2013 07:39:39 -0800

The Get Satisfaction application (communities, widgets, Facebook, APIs) will be unavailable for approximately 2 hours starting at 7PM Pacific Time (10 PM Easter Time) while we enhance our Disaster Recovery capabilities. During this time we will be moving our production hosting site from the East Coast to the West Coast. Users will see a “down for maintenance message” during the maintenance time.

Intermittent Site Issues Resolved

Tue, 05 Mar 2013 12:31:06 -0800

The intermittent site issues that a few users experienced earlier have been resolved. We appreciated your patience while we worked through this issue!

Intermittent Site Issues

Tue, 05 Mar 2013 11:46:27 -0800

We’re experiencing intermittent site issues for some users. We are working to restore full service as quickly as possible. Thank you for your patience!

Get Satisfaction service restored

Tue, 15 Jan 2013 10:33:33 -0800

The Get Satisfaction application is working normally again. The outage affected the web application, but not API, mobile or other services. We apologize for any inconvenience.

Site outage

Tue, 15 Jan 2013 10:25:54 -0800

The Get Satisfaction application is temporary unavailable, we are working to restore the service as quickly as possible.

Subscription processing 12 minute outage

Fri, 21 Dec 2012 10:16:00 -0800

The vendor we use for managing subscriptions had a brief outage this morning. During this period, Get Satisfaction customers were unable to provision new communities or upgrade or downgrade existing subscriptions. All other Get Satisfaction services were performing normally. We regret the inconvenience.

Outage resolved

Thu, 06 Dec 2012 17:25:00 -0800

We have resolved the problem causing the outage, and the service should be back to normal. We apologize for the incovenience.

Get Satisfaction outage

Thu, 06 Dec 2012 17:01:57 -0800

We are experiencing an application outage starting at 4:55PM Pacific time. Our team is investigating.

Get Satisfaction database upgrade completed

Thu, 25 Oct 2012 21:29:56 -0700

We have completed our major database upgrade project. All services should be normal again. Thanks for your patience.

Get Satisfaction database upgrade beings at 8PM Pacific

Thu, 25 Oct 2012 19:35:31 -0700

Reminder: Get Satisfaction’s database upgrade and maintenance window begins in 25 minutes at 8PM Pacific time. Get Satisfaction systems will be unavailable during this maintenance window which we expect to last less than 2 hours.

Maintenance Window 10/25 @ 8pm Pacific Time

Thu, 25 Oct 2012 12:17:22 -0700

We will have a maintenance window on Thursday, October 25th at 8pm Pacific Time. This planned downtime could last up to 2 hours as we complete a major database upgrade. We apologize in advance for any inconvenience this might cause you, and we appreciate your patience while we perform the maintenance.

Please let us know if you have any questions and, as always, stay current via our status blog and @GSFNstatus.

https://getsatisfaction.com/getsatisfaction/topics/maintenance_window_10_25_8pm_pacific_time

[Resolved] Get Satisfaction support phones are back.

Tue, 23 Oct 2012 10:14:39 -0700

Thank you again for your patience!

GS Support Phones are having issues

Mon, 22 Oct 2012 11:52:27 -0700

Our support phone line has been up and down this morning. Please be patient while we resolve this issue.

[Resolved] Get Satisfaction services restored

Mon, 22 Oct 2012 11:47:00 -0700

11:45 AM Pacific. We have moved servers out of the Amazon zone that is failing and service should be back to normal although response time may be slower than usual until we complete our cleanup.